SHANGHAI, China, August 1, 2026 — Zray has implemented a comprehensive optimization of its global warranty system, standardizing a 12-month warranty coverage framework across all exported carton forming machine products with enhanced service-level commitments tailored to regional market requirements. The updated warranty policy, effective immediately for all new equipment shipments, formalizes service response times, spare parts availability guarantees, and remote technical support access that had been developing incrementally across Zray’s export operations.

The standardized warranty covers all mechanical components, electrical systems, control hardware, and software for a period of 12 months from the date of commissioning or 14 months from the date of shipment, whichever occurs first. The policy defines three tiers of issue classification — critical (production stoppage), major (performance degradation), and minor (non-operational defect) — with corresponding response time commitments of 24 hours for critical issues, 48 hours for major issues, and 5 business days for minor issues, measured from the time of verified fault notification through Zray’s 24/7 multilingual support hotline.

A key component of the optimized system is the formalized spare parts dispatch protocol. For customers in regions served by Zray’s local parts warehouses — currently Moscow, Almaty, Minsk, and Frankfurt — critical spare parts are dispatched within 4 hours of fault diagnosis confirmation, with standard delivery targets of 3 business days for Moscow, 5 days for Almaty and Minsk, and 7 days for Frankfurt. For regions without local warehouse coverage, parts are dispatched from Shanghai via priority air freight with an 8 to 12 business day delivery window.

The warranty optimization also introduces a structured extended warranty program offering coverage periods of 24 and 36 months, with discounted annual service contract pricing for customers who enroll at the time of equipment purchase. Extended warranty customers receive priority access to remote diagnostic sessions, annual preventive maintenance inspections, and firmware update notifications with guided installation support.

“A warranty is more than a legal obligation — it is the foundation of the trust relationship between equipment manufacturer and customer,” said Mr. Zhang Wei, Export Director at Zray. “We recognized that our warranty commitments had evolved organically as we expanded into new markets, resulting in inconsistencies that could create confusion for customers with multi-site or multi-country operations. The optimized global system provides clarity, consistency, and measurable service levels that our customers can rely on regardless of where their Zray machines are installed.”

The warranty policy documentation has been translated into Russian, English, Chinese, French, and Spanish, with all versions carrying equal legal standing. Customers can access their specific warranty coverage details through Zray’s customer portal, which also provides real-time tracking of warranty claims, spare parts shipments, and scheduled service visits.

About Zray

Zray specializes in the design, manufacture, and export of carton forming machinery and packaging automation equipment. Headquartered in Shanghai, China, the company serves customers across the CIS, Eastern Europe, and EU markets with a product range spanning single-piece formers, three-piece formers, lid-closing machines, and high-speed double-head forming lines. All equipment is CE and EAC certified.